Terms of use

Hunter Douglas España, S.A. (A08082521)  is the owner of this website, operated under the commercial name of ‘Cortinadecor’. The present general conditions are formulated conforming to the Civil and Commercial Codes, Law 7/1996, of 15th January, from ordination of minor commerce, law 7/1995, of 13th April, of General Contractual Conditions and law 7/1995, of 23rd of March, of Consumer Credit. These terms and conditions, together with your order confirmation, constitute the contract between our company and yourselves. In order to place an order the purchaser must be at least 18 years old.

Services offered on the website

The website offers a made to measure service (for curtains). In order to make a purchase it is necessary to register as a client. During the registration phase users must fill in their details in order to complete the purchase as a company/professional or individual. Only the purchases made by individuals will be subject to applicable consumer regulations. All final prices of the products are shown in Euros and can be seen with or without IVA. The prices of the products may be subject to periodic changes. Delivery charges may be included for some products or offers. For the rest of the products the delivery charges are payable by the purchaser.

Choice of product and method of purchase

After correctly registering, the client may choose the model, select the measurements and characteristics one by one, personalizing the curtain (???blind etc or product) and adding the quantity to their shopping basket.

Payment

The client may purchase the chosen products using four payment methods.

The first method is by credit card, paying the full amount of the order, or half the amount, and the 50% remaining by cash on delivery.

The second method is by bank transfer. It will be necessary to indicate the order reference number to identify the transfer. The order will be made once the bank transfer has been received.

IBAN: ES45 0049 3977 1129 1411 5903 
SWIFT: BSCHESMM

Another form of payment is through PayPal, that, similar to credit card payment.

 

Responsibility of users regarding photographic content

The selection of images to be printed on the curtain, together with any authorization for copying, if this is necessary, is the exclusive responsibility of the purchaser. Cortinadecor will check that the archive has the technical requisites for graphic compatibility.

Cortinadecor will not be responsible for the unauthorized use of images by the user or of any type of third party violation of rights upon which could exist. Therefore the purchaser exempts Cortinadecor of all responsibility towards third parties who may allege violations of their intellectual property rights, damages to the image, honor, decorum, moral integrity or any patrimonial or non patrimonial damages caused by the printing of the image and contents uploaded by the user.

Shipping and delivery

Shipping/delivery costs:

Peninsular spain and Peninsular Portugal

8.9€ (1 item)

8.9€ (2 items)

8.9€ (3 items)

8.9€ (4 items)

8.9€ (5 items or more)

Andorra, Ceuta and Melilla:

49€ (1 item)

57€ (2 item)

75€ (3 items)

77€ (4 items)

106€ (5 items or more)

Europe:

38.01€ (1 item)

47.93€ (2 items)

52.06€ (3 items)

61.15€ (4 items)

76.85€ (5 items or more)

Portuguese islands:

84.7€ (1 item)

118.58€ (2 items)

151.25€ (3 items)

187.55€ (4 items)

235.95€ (5 items or more)

Canarias:

59.40€ (1 item)

73.85€ (2 items)

75€ (3 items)

77.70€ (4 items)

111.78€ (5 items or more)

Baleares:

14.01€ (1 item)

17.64€ (2 items)

19.32€ (3 items)

25.47€ (4 items)

33.57€ (5 items or more)

*Except for the customs fees and town council fees that are charged to the client and shall be paid, at the request of the customs services at the time of receiving the order. For sales made in the Canary Islands, Ceuta, Melilla, Andorra and other customs destinations, users must pay the 'IGIC' or tax of the territory in question, the corresponding tariffs based on the generic tariff classification. 

*Cortinadecor does not ship outside the areas indicated above. 

In all the products that they find in guarantee and that exist had send by motives of break or damages(flaws), Cortinadecor will pay the costs of the product but in no case the postage and handling that always will go at the expense of the client.

Delivery, delivery timescale and shipment tracking

Delivery times vary depending on the product selected, the description of each product specifies manufacturing time. If you order different products your total order will be delivered within the manufacturing time of the main order.


IMPORTANT: You must indicate on the delivery note transport any anomaly observed in the packaging of your package to open your claim

Track Your Order: When your product has left our factory we will send you a tracking e-mail with a shortcut link to the shipping company website, so you can verify the location of your order. Should you have any questions on shipping or delivery of your order, please contact us: envios@cortinadecor.com or phone 966181033 extension 3

Rerturn and cancellation of orders

For any claim on an order, you have 15 days from receipt to check the status of your order, once this time passed Cortinadecor is not responsible for the return of this product.

Consumer users may exercise the right of withdrawal or return. If you wish to cancel your order or make any changes you must contact us within 3 hours of making your order. To do this you must send an email to info@cortinadecor.com with your details and your order number, in which you must specify modifications or cancellation of the order. You can call us at 966181033 during business hours. It is important to inform you that during this time the product could already be in production therefore it may not be possible to cancel the delivery. If we have been able to cancel, the total amount of the order will be refunded by the same payment method.

* The payments will be made in less than 15 working days

Return

Every product we make is made exclusively for you, with measurements, fabric, your colour selection, there may be variations in the shade due to your monitor settings and it is possible to request free samples to avoid possible errors in tone, for this reason in no case will we refund money but we will take the appropriate steps to resolve any problems that may have arisen.

NOTE: Not failure to measure your order difference of +/- 1.5cm

Law 3/2014 of March 27 for the Defence of Consumers and Users. Arts Law 47/2002. 44 and 45

If the product is defective or if there is an error in the delivered product, Cortinadecor will accept responsibility and will send you a new product as soon as possible. You must advise us of the error within 7 days of receipt of the order. It is recommended that if you notice any damage to the shipping container you should note this on the delivery sheet.

Cancellations

Cortinadecor reserves the right of cancellation of any order by computer error or by errors in the displayed prices. 

Security regulator for blinds

The mechanism contains necessary this elements for proper installation: chain keeper (screw 4.2x 45mm), brackets (screw 3.9 x 32 mm) plastic dowel (6 mm) and Bracket (wall/ceiling).

For safety reasons, mechanisms have incorporated the chain safety device (wall mounting).

The chain safety device should be installed so that chain/cord remains taut to allow handling of the mechanism.

1) If chain drop has not been specified, please be aware that it is required by law to be delivered as follows:

• 1m drop chain for mechanism less than 250 cm height

• 1.5 m drop chain for mechanisms more than 250 cm height

With the intention that children cannot gain control go these mechanisms and avoid the risk oF strangulation.

2) It is highly recommended a distance of 1.5 m between chain and floor.

• Chain drop can be requested at any length under your responsibility Cortinadeocor it’s not responsible for discrepancies with regard to chain height if it has not been previously specified by the costumer.

• The manufacturer reserves the right to change or modify the design of its products without notice maintaining its functionality.

Warranty of Our Products

What does it cover?

The warranty only covers the repair or replacement of any part of the product identified as a manufacturing defect, at no cost to the customer. 

The warranty period will be 3 years.

For projects that include installation, the warranty for the installation service is 3 months. 

Once this period has passed, if any issue occurs, the warranty will cover the product or any part of it, but if a technician visit is required, this will have an additional cost.

What is not covered?

The warranty does not cover damage caused by accidents, misuse, incorrect installation procedures, or lack of maintenance.

A technician’s visit after the three-month installation warranty period (only for orders that include the installation service).

How to file a warranty claim?

To process a warranty claim, you can contact our after-sales service by clicking here and filling out the form, describing the problem with your product, and always attaching a photo or video to help us diagnose the issue and provide the appropriate solution.

Your claim will be reviewed within the next 24 business hours. After that, you will receive a formal response indicating whether your claim is accepted under warranty and how it will be resolved. If your claim is not accepted as a warranty, our service team will provide an alternative solution for your case. 

As of January 1, 2022, the minimum legal warranty for durable goods in Spain is 3 years from the date of delivery of the product, in accordance with Royal Decree-Law 7/2021, which adapts European Directives 2019/771 and 2019/770.Applicable law and jurisdiction

The General and Specific Conditions contained in these Terms of Use are governed by Spanish law.

The parties submit, at their choice, for the resolution of conflicts and with the express waiver of any other jurisdiction, to the courts and tribunals of the user's domicile.

The European Commission provides an online dispute resolution platform available at the following link

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Safety Regulations for Chains

What is the chain guard system?

The chain guard system must be installed so that the chain/cord remains under moderate tension, allowing the mechanism to be operated.

• It is mandatory that the distance from the chain to the floor be 1.5 m.
  
  • Small children can get entangled or strangled in the loops formed by the chains and cords used to operate the product.
• • Cords can wrap around a child’s neck. To prevent strangulation, keep cords out of reach of young children.
  • Beds and furniture should not be placed near the cords and chains of window coverings (roller blinds, curtains, Japanese panels, Venetian blinds, vertical slats).
  • Do not tie cords together. Ensure that cords do not twist or become tangled forming a loop.
  • To reduce any risk of accident, we recommend using our child safety devices such as cord cleats or our chain tensioner.
  chain tensioner for chains

• Cortinadecor is not responsible for discrepancies in the chain height if it has not been previously specified by the customer.

Online Trust

Our company is a member of Confianza Online (a non-profit association), registered in the National Registry of Associations, Group 1, Section 1, National Number 594400, Tax ID G85804011, located at Calle la Palma 59, Bajo A, 28015 Madrid (Spain). For more information: www.confianzaonline.es

These General Conditions are governed by Spanish law. Likewise, in compliance with the Alternative Dispute Resolution Law, we inform consumers that, as an affiliated entity and in accordance with the Code of Ethics, users may contact Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these refer to electronic transactions with consumers or to data protection issues related to this field, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims concern digital advertising or data protection related to this field, they will be submitted to the Advertising Jury of AUTOCONTROL.

We also remind you that you can access the European Union's online dispute resolution platform through this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show