Terms of Use

Hunter Douglas España, S.A. (A08082521) is the owner of this website, operating under the trade name "CORTINADECOR". These General Terms and Conditions have been drafted in accordance with Law 34/2002 on Information Society Services and Electronic Commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999 regulating Telephone and Electronic Contracting with General Conditions pursuant to Article 5.3 of Law 7/1998; Law 26/1984, the General Law for the Protection of Consumers and Users and other complementary legislation; Law 7/1997 on Retail Trade Regulation; Royal Decree-Law 14/1999 regulating Electronic Signatures; Law 7/1995 of 23 March on Consumer Credit; and any other applicable legal provisions.

These Terms of Use govern the contractual relationship between the USER and CORTINADECOR. To place an order, the purchaser must be at least 18 years old.

Services offered on the website

The website offers made-to-measure manufacturing services for curtains, blinds, Japanese panels, Venetian blinds, fly screens and other products made according to the user's specifications (dimensions, type, material and colour).

Configured products are customised and manufactured to measure according to the customer's instructions.

CORTINADECOR informs users that the procedures required to purchase goods and/or products and/or contract the services offered on this website are those described in these General Terms and Conditions, together with any other specific instructions displayed on screen while browsing. The user declares that they are aware of and accept these procedures as necessary to access the products and/or services offered on the website.

To make a purchase, registration as a customer is required. During the registration process, users must complete their details to purchase either as a company/professional or as an individual consumer. Only purchases made by individual consumers are subject to consumer protection regulations.

All final product prices are shown in euros and can be viewed with or without VAT. Product prices may be subject to periodic changes. Shipping costs are included for certain products and promotional offers. For all other products, shipping costs are borne by the user.

Product selection and purchasing process

Once registered correctly, the customer may begin shopping. To do so, they must choose a model by selecting the dimensions and characteristics (fabric, colour, accessories, etc.) one by one, customising the product and adding the desired quantity to the shopping basket. The quotation will then be calculated by clicking the "Calculate price" button, which will display the quotation for the selected product, detailing the price, any applicable discount, the final price including VAT, and the manufacturing lead time. Discounts cannot be combined across different promotions. Each discount is linked to a specific promotion and cannot be combined with others. By clicking the "Add to basket" button, a summary page will appear showing the product price, shipping costs and the total amount including VAT. To confirm the order, click the "Complete order" button and, after selecting the payment method (see PAYMENTS) and delivery address, confirm that you have read and accepted the Terms of Use by clicking the "Place order" button. To complete the payment, follow the on-screen instructions and provide the requested information.

CORTINADECOR will confirm acceptance by sending an acknowledgement of receipt via email or another equivalent electronic communication method to the address provided by the customer within 24 hours of receiving the order, or through another equivalent method used during the contracting process.

The configured product is made to measure. Each product includes its technical specification sheet describing its characteristics and contents. Accessories or product attributes cannot be modified unless the corresponding option appears in the configurator or technical specification sheet.

Once the order has been placed, you have three hours to make any modifications or cancel the order. After this period, no changes or cancellations can be processed. These changes or cancellations can be made through your customer account on the website or by calling +34 966 181 033.

Payments

Customers may purchase products using one of the following payment methods.

• Credit card: We accept Visa, Mastercard and American Express.

• Bank transfer: Please indicate your order number so the payment can be identified. The order will enter production once the transfer has been received by our bank.

HUNTER DOUGLAS ESPAÑA, S.A.

IBAN: ES45 0049 3977 1129 1411 5903

SWIFT: BSCHESMM

• PayPal: Pay using your PayPal account.

• Bizum: Pay with Bizum for added convenience.

• Aplazame financing: Fast, simple and secure. Choose your product, select Aplazame as your payment method at checkout, choose the number of instalments and the day of the month you wish to pay. Aplazame grants instant credit using only your email address, mobile phone number and national ID number.

• Google Pay: Fast and secure payment through Google Pay.

• Cortinadecor does not deliver products on Saturdays, Sundays, national, regional or local public holidays.

• Cortinadecor shall not be liable for delays in the delivery of goods due to transport incidents, absence of the recipient, address changes requested by the customer or incorrect telephone number.

• It is essential to provide a correct telephone number corresponding to the destination country of the goods.

• Cortinadecor shall not be liable for any additional COSTS that may arise at customs, other than those exclusive to transport, such as taxes and duties specific to each country.

IMPORTANT: You must indicate on the transport delivery note any anomaly you observe in the packaging of your parcel in order to open a claim.

Order tracking: When your product has left our factory, we will send you a tracking email and a direct access link to the website of the transport company, so that you can know the location of your order in real time. If you have any queries regarding the shipping or delivery of your order, please contact us at: envios@cortinadecor.com or by phone on 966 181 033, extension 3.

Returns and order cancellations

Any order placed with Cortinadecor may be cancelled within 3 hours of placing the order, provided that it has not already entered the manufacturing, preparation or dispatch process (hereinafter, the “applicable cancellation period”).

If the customer selects the 24-hour manufacturing option, formerly called Express Delivery, the order will be processed immediately after confirmation and will go directly into production. For this reason, the 3-hour cancellation period will not apply and it will not be possible to cancel or modify the order once it has been confirmed.

To request cancellation within the applicable period, you must notify us of your decision by means of an unequivocal statement by email to soporte@cortinadecor.com. To meet the cancellation period, it is sufficient for the cancellation communication to be sent before the end of the applicable cancellation period. The approximate refund period is 7 to 14 working days from the cancellation of the order.

Once the applicable cancellation period has passed, or in those cases in which this period does not apply because the 24-hour manufacturing option has been selected, one of the following cases shall apply if you wish to cancel an order:

1- Made-to-measure products: roller blinds, curtains, Venetian blinds, vertical blinds, Japanese panels and mosquito screens, etc. For these products, the right of withdrawal is excluded because they are personalised products, pursuant to article 103 c) of the General Law for the Defence of Consumers and Users, Royal Legislative Decree 1/2007, of 16 November, as they are goods made to measure or personalised.

2- Products not made to measure: accessories and spare parts, etc. The user has the right to withdraw from this contract within 15 calendar days without giving any reason.

The withdrawal period shall expire 15 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify Cortinadecor of your decision to withdraw from the contract by means of an unequivocal statement (a letter sent by post to the address indicated below or by email to soporte@cortinadecor.com). To meet the withdrawal period, it is sufficient for the communication concerning your exercise of this right to be sent before the corresponding period expires.

Once this has been done, you must return the products, taking the following into account:

• Both the return costs and the shipping costs, customs charges or local taxes shall be borne by the customer.

• For the return, the item must always be packed in a box and preferably in its original packaging, in order to prevent damage during transport such as stains, scratches or breakage.

• The product must be in the same condition in which you received it.

• Once we receive the parcel, we will send you an email confirming receipt and will refund the amount of your order.

• The approximate refund period is 7 to 14 working days from receipt of the product at Cortinadecor.

• Do not forget to indicate the following delivery address on the parcel or parcels:

Cortinadecor

C/ Mayor, 4

03140 Guardamar del Segura

Alicante, Spain

Effects of the return

Each product we make at Cortinadecor is produced exclusively for you with the measurements, fabric and colour you select. Sample delivery is free and unlimited. This service is intended to guide customers in choosing the fabric. This allows texture and colours to be checked before making a purchase. Please note that fabrics may undergo slight variations in shade in their dye lot and weave depending on the roll from which they come. Therefore, when dressing a room with several identical products, we recommend that you do so within the same order. For this reason, under no circumstances will a refund be made, since, as this is a personalised product, it is excluded from the right of withdrawal. Nevertheless, appropriate measures will be taken to resolve any problem that may arise.

NOTE: A difference of ±1.5 cm shall not be considered an error in the order measurements, with the exception of Cristal Fit systems, which shall have a tolerance of up to -5 mm in the final measurement of the product, including all its components, with respect to what was requested in the order. In roller blinds, the fabric height will always be greater than that indicated, as this does not affect the aesthetic result of the product.

Law 3/2014 of 27 March, General Law for the Defence of Consumers and Users.

If the product is defective or there is an error on our part in the delivered product, Cortinadecor will be responsible and we will send a new product as soon as possible. You must notify us of this error within 15 calendar days from the date of receipt of the order. If you notice that the transport packaging is damaged, we recommend recording this on the delivery note and sending us photos of the label and packaging.

Any return must be previously and expressly accepted by Cortinadecor and must follow the steps indicated for correct product identification. Returns that do not follow the established process will not be accepted.

For any claim regarding an order, you have 15 calendar days from receipt of the order to check its condition. Once this period has elapsed, Cortinadecor may exercise its right to reject this incident as being out of time.

You must return the goods to CORTINADECOR WEB S.L., at its address for these purposes at calle Mayor nº 4, 03140 Guardamar del Segura (Alicante), Spain, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired. You must bear the direct cost of returning the goods.

Model withdrawal form

(you should only complete and send this form if you wish to withdraw from the contract)

For the attention of CORTINADECOR, at its address for these purposes at C/ Mayor nº 4, 03140 Guardamar del Segura (Alicante), Spain:

I hereby notify you that I withdraw from my contract for the sale of the following goods/provision of the following service (*) ordered on/received on (*)

Name of the consumer and user

Address of the consumer and user

Signature of the consumer and user (only if this form is submitted on paper)

Date (*)

4.- Queries and incidents

For any incident related to your purchase, you may contact Customer Service through the following channels:

• By email: postventa@cortinadecor.com

• By phone: 966181033

Cancellation

Cortinadecor reserves the right to cancel any order due to computer error or errors in the prices displayed.

Warranty for our products

What does it cover?

The warranty only covers the repair or replacement of any part of the product identified as having a manufacturing defect, at no cost to the customer.

The warranty period for our products shall be 3 years from the date of delivery, in accordance with Royal Decree-Law 7/2021.

For projects with an installation service, the warranty for the installation service is 3 months.

What is not covered?

The warranty does not cover damage caused by accidents, improper use, incorrect installation procedure or lack of maintenance.

For projects with an installation service, once the 3-month warranty period has passed, if any incident occurs, the warranty will only cover the product or any part, but if a technician's visit is required, this will involve an additional cost for the customer.

Products intended for outdoor use are designed for normal exposure conditions. The warranty does not cover damage resulting from extraordinary weather events or extreme weather conditions, such as strong gusts of wind, storms, hail, heavy snowfall or other force majeure events, in accordance with article 1105 of the Civil Code. It shall be the customer's responsibility to take reasonable protection measures in the event of adverse weather forecasts.

How to process a warranty claim?

To process a warranty claim, you can contact our after-sales service by clicking here, completing the form, describing the problem with your product and always attaching a photograph or video to help us diagnose the problem and the corresponding solution.

Your claim will be reviewed within the next 24 working hours. After this, you will receive a formal response indicating whether your claim is accepted under warranty and how it will be resolved. If your claim does not qualify as a warranty claim, our service team will provide an alternative solution for your case.

Since 1 January 2022, the minimum legal warranty for durable goods in Spain has been 3 years from delivery of the product, in accordance with Royal Decree-Law 7/2021, which adapts European Directives 2019/771 and 2019/770.

These General and Specific Conditions contained in these Terms of Use are governed by Spanish law.

The parties submit, at their choice, for the resolution of disputes and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

The European Commission provides an online dispute resolution platform, available at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Colour display

The colours shown on screen may vary depending on the type of device (mobile phone, tablet, computer), brightness settings, colour temperature or monitor contrast.

For this reason, we recommend requesting free physical samples before placing an order, as an exact match between the colour displayed and the final product is not guaranteed.

Product variations and technical updates

The products offered on this website may undergo technical, aesthetic or compositional modifications over time, even if they retain the same name or reference. These variations may result from changes in manufacturing processes, differences in dye lots or finishes inherent to each production batch, technical improvements, adaptations to new regulations or quality standards, as well as differences arising from dimensions, configuration, model or the technical availability of certain components.

Furthermore, the customer acknowledges and accepts that not all products within the same category, type, family or model necessarily include the same parts, components, mechanisms, brackets, accessories or installation systems. Even similar products, or products belonging to the same model, may differ in their parts or components depending on their dimensions, configuration, technical evolution or the availability of materials.

For this reason, it cannot be guaranteed that two orders placed on different dates will be exactly identical, or that two similar products or products of the same model will include exactly the same parts, components or construction features, provided that such differences do not affect the essential functionality of the purchased product.

The customer acknowledges and accepts that products purchased at different times may present differences in colour, texture, shade, finishes, parts, components, accessories, mechanisms, installation systems or technical specifications.

If you wish to replace, extend or combine products purchased previously, we recommend contacting our team in advance to verify compatibility.

Child safety regulations for chains

What is the child safety system?

The child safety device must be installed so that the chain/cord remains under moderate tension while still allowing the mechanism to operate correctly.

• The distance between the chain and the floor must be at least 1.5 m.
• Young children can become trapped or strangled by loops formed by chains and cords used to operate the product.
• Cords can wrap around children's necks. To prevent strangulation, keep cords out of the reach of young children.
• Beds and furniture should not be placed near the cords and chains of window coverings (roller blinds, curtains, Japanese panels, Venetian blinds and vertical blinds).
• Do not tie cords together. Make sure the cords do not twist or become tangled, forming a loop.
  
  To reduce any risk of accidents, we recommend using our child safety devices: the cord cleat for cords or our chain tensioner. Cortinadecor shall not be held responsible for any discrepancies in the chain height if this has not been specified by the customer before placing the order.

Confianza Online

Our entity is a member of Confianza Online (a non-profit association), registered in the National Register of Associations, Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain), telephone. For more information: www.confianzaonline.es

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as an adhered entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these disputes relate to electronic transactions with consumers, or to data protection when related to this area, complaints will be resolved by the Confianza Online Mediation Committee, accredited for alternative dispute resolution in consumer matters. If complaints relate to digital advertising, or to data protection related to this area, they will be submitted to the Advertising Jury of AUTOCONTROL.

We also remind you that you can access the European Union online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show